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At Rentnewcars.com.au we know what it is like to receive unwanted emails
(SPAM). We hate it! And that is why we are committed to respecting your
privacy to the highest degree.
Detailed below are the issues covered by our privacy statement however
- IN SHORT - when you make a reservation via rentnewcars.com.au we will
give you to option at the time you submit your details to OPT IN and receive
special offers via email. Offers will be made by rentnewcars.com.au and
other travel brands under the Rent New Global Pty Ltd company. If you
choose not to OPT IN then we will not contact you, therefore no need to
remove yourself from our email list.
 Our
Privacy Statement covers the following issues:
How is your information collected
We will only collect your name and email address and information relevant
to your reservation via the rentnewcars.com.au site. Your information
may be necessary for us to provide you with goods and services you have
requested, information necessary to protect or enforce our legal rights
or interests, or is required by law. If you have opted in we may ask you
to provide other details voluntarily from time to time to enable us to
improve our service or consider the wider needs of our customers or potential
clients. Wherever possible we will collect your personal information directly
from you. If your personal information is collected from a third party
we will take reasonable steps to ensure that you are aware that this has
been done. 
How is your information used
At the time of making a reservation via rentnewcars.com.au we will give
you the opportunity to OPT IN to our client database and receive further
discounted offers via email. Offers will be made by rentnewcars.com.au
and other travel brands under the Rent New Global Pty Ltd company. If
you choose not to OPT IN then we will not contact you, therefore no need
to remove yourself from our email list. It is important to note that Rentnewcars.com.au
is an internet agent for Europcar and we are collecting your information
to make a reservation with Europcar. Whilst we do process your booking
we do not personally provide the vehicles or make the rules in regard
to their conditions or fleet changes. We also have no control over Europcar
using your information outside our guidelines- they do however have a
very similar privacy statement. The information you provide may also be
used to fulfil our legal requirements (for example disclosure to law enforcement
agencies) You can notify us at anytime to be removed from our client database
if you do not wish offers in the future. You can make such a request by
email to remove@rentnewcars.com.au
When is your information disclosed
We respect the privacy of your personal information and we will take all
reasonable steps to keep it confidential. We will not sell or otherwise
provide your personal information to a third party, or make any other
use of your personal information, for any purpose which is not incidental
to the primary purpose of collection, being for the provision of goods
or services requested by you. For removal of doubt, personal information
will not be used for any purpose, which a reasonable person in your position
would not expect. We also share your personal information with other travel
brands in the Rent New Global Pty Ltd company network when necessary to
meet your service needs. These companies share our commitment to these
Privacy Principles. Otherwise, we will only disclose your personal information
without your consent if this is: Necessary to provide you with the goods
and services you have requested. Necessary to protect or enforce our legal
rights or interests or to defend any claims made against us by any person
(including you). Necessary to lessen a serious threat to a persons health
or safety or If required by law.
How will your information be protected
We protect your personal information with up to date techniques and processes,
which meet current industry standards to ensure that your personal information
is kept secure and confidential. Only employees who perform services on
our behalf, and are authorised to handle your information, will have access
to your personal information. We will not retain any of your personal
information for any longer that it is required by us, except to fulfil
our legal obligations. With your help we will take all reasonable steps
to make sure that the personal information is kept complete and up to
date.
How to access and update your information
You may ask us to give you access to the personal information that we
hold about you at any time. This access is subject to some exceptions
for example; you may not obtain access to information relating to existing
or anticipated legal proceedings. You can request access to your information
by (web page or email). You will be asked to specify the information that
you want access to, and you will need to verify your identity before we
are able to provide the information. This is a free service unless the
information you request requires us to access archived material or spend
significant time in preparation or research. If this occurs we will advise
the likely cost in advance and can help refine your request if necessary.
We are committed to ensuring the information we hold on you is up to date
and accurate. If you do find inaccurate information let us know and we
will take all reasonable steps to correct the information. If you believe
the personal information that we hold on you is inaccurate or incomplete
and rentnewcars.com.au does not agree with you, we will provide a statement
expressing your disagreement with the information where that information
is kept.
What if you believe we haven't lived up to our commitments
Rentnewcars.com.au is committed to protecting your privacy, and our policies
and procedures have been developed with this intent. However sometimes
human errors do occur. If you think that we have not lived up to our commitment
please contact us by email: info@rentnewcars.com.au.
We will respond to any complaint within 2 working days. Where we have
done the wrong thing we will apologise and take all reasonable steps to
ensure that it does not happen again.
Further information
Rentnewcars.com.au is bound by the National Privacy Principles for the
handling of personal information. The Australian Federal Commissioners
website provides useful information regarding privacy and protection in
Australia. http://www.privacy.gov.au/
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Car Rental Australia
